Frequently Asked Questions

We are constantly adding new information to our knowledgebase. Please check back often as we expand this FAQ resource for the RootsHQ community!

  • Are there options for email templates?
  • How are donations for campaigns and non-profits managed?
  • How do I add a new user to the site?
  • How do I add a photo gallery to my site?
  • How do I add a user to my Facebook advertising account?
  • How do I check if a contact is receiving email campaigns?
  • How do I create an email campaign?
  • How do I forward Google mail to my personal account?
  • How do I import contacts?
  • How do I manage workflow notifications?
  • How do I setup donation forms so everything appears on one report?
  • How do I take a screenshot of what I am seeing on my monitor?
  • How do I transfer a domain name within GoDaddy?
  • How do I upload a file?
  • What is the best way to add videos to my website?
  • Where does the data go when someone fills out a form on my website?
  • Why are email newsletters to AOL.com bouncing?